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Cyberattacks Are Inevitable. Resilience Is Your Best Defense

Let’s face it: in today’s always-on, data-driven, AI-powered world, cyberattacks are no longer rare, random events—they’re routine. The question isn’t whether your organization will face a breach, but when, and more importantly, how well you’ll respond. The age of “build a wall and hope for the best” cybersecurity is over. While strong defenses are still...

The Future of AI in 2025: 10 Trends Everyone’s Talking About

If you feel like AI is popping up everywhere lately—you’re not wrong. From your phone’s voice assistant to personalized Netflix recommendations, artificial intelligence has already slipped into our everyday lives. But 2025? It’s shaping up to be a game-changer.  Whether you’re a techie, a business owner, or just curious about what’s next, here’s a simple...

How to Transform Call Centers with Voice AI Customer Services?

For many years, contact centers have been the foundation of customer care, acting as a vital link between companies and customers. In spite of this, conventional call centers frequently face similar difficulties, ranging from lengthy wait times and exhausted agents to a deficiency of resources and uneven service quality. These restrictions become more noticeable and...

How to Use Chatbot Automation for Messaging Channels with Social Media Chatbots

According to statistics, there were 4.62 billion social media users globally in 2022. Additionally, there is a chance to turn social media into a profitable tool for marketing, digital engagement, and customer support, given that 80% of customers currently utilize it to get in touch with brands. This explains why chatbot automation is becoming a...

What is The Difference Between Generative AI and Multimodal AI?

Artificial intelligence (AI) has changed the way technology interacts with the world. Within the broad field of AI, there have been two very interesting concepts: generative AI and multimodal AI. Although both contribute to the rapid development of AI applications, their objectives, strategies, and applications are very different. In this article, we will explore the...